Is this Xihu hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Xihu hotel have a swimming pool?

Yes, this Xihu hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Xihu hotel?

Best-rates for the Xihu hotel starts from $491 per night with includes Pool, Restaurant, Eco Friendly, Security/Safety, Fireplace/Heating, Toiletries, Child Friendly, Air Conditioner, Balcony/Terrace, Business Services, Wellness Facilities, Guest Services, Breakfast, Internet, Kitchen, Laundry, Accessibility, Bedding/Linens, Bar with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Xihu hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Xihu hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Xihu hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Xihu hotel?

Based on the information reported by the owner or manager, the Xihu hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Xihu hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Silk Lakehouse, Shangri-La Hangzhou | Hotel in Hangzhou

| 9.6 (7 Reviews) | 1 Bathroom

Xihu Hotel | The Silk Lakehouse, Shangri-La Hangzhou

Hotel in Xihu, Hangzhou

Luxury hotel with a rooftop terrace, steps from West Lake
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a conference center are onsite.
The Silk Lakehouse, Shangri-La Hangzhou offers 68 air-conditioned accommodations with iPads and minibars (stocked with some free items). Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

A 24-hour health club and complimentary bicycles are featured at the hotel. Other recreational amenities include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Pool

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Eco Friendly

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Toilet paper

Bathrobes

Separate bathtub and shower

Hair dryer

Rainfall showerhead

Towels

Soap

Heated floor (bathroom)

Shampoo

Toothbrush and toothpaste

Children's robes

Designer toiletries

Private bathroom

Bedroom

Air conditioning

Blackout drapes/curtains

Pillow menu

Free cribs/infant beds

Premium bedding

Bed sheets

Heating

Laptop-compatible safe

Phone

Soundproofing

Electrical adapters/chargers

Children's slippers

Individually furnished

Individually decorated

Eco-friendly cleaning products used

Restaurant dining guide

Iron/ironing board

Slippers

Turndown service

Connecting rooms available

Breakfast

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 312 for adults and CNY 156 for children

1 bar

24-hour room service

1 restaurant and 1 coffee shop/cafe

Free bottled water

Electric kettle

Coffee/tea maker

Champagne service

Free minibar (some items)

Local meal delivery service

Espresso maker

Parking

Limo/town car service

Onsite parking includes off-street options

Accessibility

Area rugs in room

Well-lit path to entrance

Wheelchair-accessible public washroom

Front entrance ramp

Wheelchair-accessible concierge desk

Wheelchair-accessible path of travel

This property does not have elevators

Stair-free path to entrance

Wheelchairs available on site

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Braille signage

Wheelchair-accessible restaurant

Activities

Boat tours

Hiking/biking trails

Yoga classes

Free bicycle rentals

Bike parking

24-hour health club

Indoor pool

Bike storage

Fitness classes

Pilates classes

Lifeguards on site

Entertainment

Satellite channels

LCD TV

iPad

General

Conference center

Meeting rooms - 3

Banquet hall

Front-desk safe

Water dispenser

Reception hall

Chinese (Mandarin)

English

Rooftop garden

Romance packages available

Local culture & ecosystem education

Couples dining

Smoke-free property

Water dispenser

Comprehensive food waste policy

Comprehensive recycling policy

Local artist showcase

Guest Services

Soundproofed rooms

Free cribs/infant beds

Indoor pool

Children's dinnerware

Porter/bellhop

Daily housekeeping

Wedding services

Tour/ticket assistance

Multilingual staff

Concierge services

24-hour front desk

Turndown service

Dry cleaning service

Luggage storage

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 50+ Mbps

Available in all rooms: Free WiFi

Outdoors

Garden

Pool sun loungers

Rooftop terrace

Lifeguards on site

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for cny 583.0 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately cny 312 for adults and cny 156 for children rollaway bed fee: cny 583.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges mobile payment options include: alipay and wechat pay special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, mobile payments, and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property uses eco-friendly cleaning products

Reviews

Franklin

Dec 29, 2025 10:04:53 PM

Review Score: 10

Summary: Most beatiful hotel - even though most rooms are obstructed by tall trees (government requirement) to have views of West Lake, the 360 degree views are available at roof floor - a must in the evening when the whole Lake and distant city become enchanted.

See All Reviews

Room Arrangement

Room Info	Facilities
Twin Room, Garden View Room Size: 463 square feet m² 2 Twin Beds	General Square meters - 43, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Transfer shower, Ping - 13, Wheelchair accessible, Square feet - 463, Bed count minimum 2, Accessible bathtub, Bed count maximum 2
Room, 1 King Bed, Garden View Room Size: 463 square feet m² 1 King Bed	General Square meters - 43, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Ping - 13, Bed count minimum 1, Square feet - 463, Bed count maximum 1
Suite, Lake View (Serenity) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
West Lake Suite Room Size: 732 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square feet - 732, Number of bedrooms - 1, Day bed, Square meters - 68, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of bathrooms - 1, Ping - 21
Suite, Garden View (Serenity) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Romance Room, Lake View Room Size: 614 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 614, Ping - 17, Square meters - 57, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Premier Room, Garden View Room Size: 452 square feet m² 1 King Bed	General Square meters - 42, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 13, Day bed, Bed count minimum 1, Square feet - 452, Bed count maximum 1, Extra bed count 2